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Mitel MiVoice Business - Mitel 3300

These instructions help you configure your Mitel 3300 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Enterprise application:

Mitel 3300.TDT
Mitel 3300.TDS

Contents​

Configure the SMDR output​

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You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the instructions below to configure the SMDR output. These instructions are taken from the Mitel 3300 manual:

  1. Log in to the Mitel Communication Director software

  2. Click on System Properties.

  3. Click on System Feature Settings.

  4. Click on SMDR Options.

    Mitel 3300 SMDR Options

  5. Set the SMDR Options to the below settings:

    Mitel 3300 SMDR Options List

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The System Identification option needs to be configured for each of your Mitel switches to be able to uniquely identify them on the network.

  1. If you are using SIP trunks, you need to add an SMDR tag with a unique ID to each of your SIP trunks for this to be identified in the CDR data. Click on the profile to change the SMDR tag.

    Mitel 3300 SIP Peer Profile Options

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In addition to these settings, ensure the Class of Service options have been configured to output SMDR.

Configure TIM Enterprise​

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Mitel 3300:

  1. Click on the Directory tab.

  2. If you don't have a PBX object, press New object and select PBX. Name your site and then select Add. Locate the PBX object you want to configure in the Directory, click on it and select Properties.

  3. A new window will open, displaying the general properties of your PBX object. Select Mitel 3300 from the Data format list and tick the Keep a local backup of data box, as shown below:

    TIM Enterprise PBX General Properties

  4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.

  5. In the Host field, enter the IP address of your Mitel 3300.

  6. In the Port field, enter 1752.

  7. Leave the Username and Password fields blank.

  8. In the IP script field, select Mitel 3300 from the drop-down list.

    TIM Enterprise PBX Connection Properties

  9. Click on the Save button to apply the settings